Sharkmob account
- How do I redeem a code?
- I receive Error 27 / Error 29 when I try to log in
- How do I delete my Sharkmob account?
- How do I change my in-game username/Sharkmob ID?
- What is Sharkmob’s stance on cheating and misconduct?
- How to make a ban appeal?
Technical issues
- How does cross-play work?
- Error TC1002
- Easy Anti-Cheat Launch Error: Failed to initialize the game launcher
- How do I get my tech files?
- My Game won't launch | Stuck on EAC loading screen
- Launch Error: Failed to start the game (2)/ Launch Error (10011): Couldn't start the game
In-game issues
- Performance Icons Explained
- My game crashed/is freezing, what should I do?
- I am experiencing high ping, latency, or lag
- Frequently Asked Questions (FAQ)
- [PS5] Some players are unable to receive group invitations if they are in another Elysium
- ERROR CODE: SRV: 00000005