My game is freezing, what should I do?

What is this?

We have identified an issue that causes the game to freeze while in the Elysium, but could also happen in-game. This freeze is related to Easy Anti Cheat, and below you will find one of the available solutions to this problem.

How do I solve this?

  1. If the game freezes, close it by pressing Alt + F4
  2. Restart your PC.
  3. Press Win + R, in order to open Run.exe
  4. Type: %appdata%/EasyAntiCheat 
  5. Delete everything in the folder.
  6. Run the game again.

If the random freezing persists, you can always contact our player support here. Also, make sure to include Logs and DxDiag.

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