My game crashed, what should I do?

If you can start the game without crashing:

  • Go to settings
  • Turn off DX12 in Advance Graphics Settings

 

If your game crash on startup:

  • Go to: c:\users\<username>\AppData\Local\Tiger\Settings\GraphicsSettings.json
  • Change "bUseDX12": true, to"bUseDX12": false,

You can also try to disable it by using the launch options on Steam

  • Open your Steam Library
  • Right click the game's title and select Properties.
  • On the General tab you'll find Launch Options section.
  • Enter "-dx11" (without the quotes).
  • Close the game's Properties window and launch the game.

A simple verification of the Steam files could also act as a workaround. In order to see our step-by-step guide on how to verify them, click on the link here.

 

Another way to solve this issue is to Force the Randomization for Images:

  1. Open Windows security (It is the Shield icon in your Taskbar)
  2. Click App & Browser control
  3. Click Exploit Protection Settings
  4. Change "Force randomization for images" to OFF by Default
  5. Restart your PC and launch the game

 

Special Case: If a UE4-Crash Window opens after crash, make sure to also click on the "send" button to submit the crash report, because this really helps the development team to investigate further.

 

 

I have tried the above mentioned solutions, my game still crashes.

If the crash couldn't be solved, it may be because you are running the Rivaturner overlay. Try to disable/quit the overlay and relaunch the game.

 

If nothing helped, we welcome you to reach out to our support team by submitting a request.

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