My game crashed/is freezing, what should I do?

• Launch the game in DX11 Compatibility mode
  • Launch the game from the Steam library
  • In the pop-up, select: "Play in DX11 Compatibility mode"
  • Click "Play"
    
    
• Verify integrity of game files
  • We've made a guide on how to do this. Find it by clicking the link here.
    
    
• Force the randomization for images
  • Open Windows security (It is the Shield icon in your Taskbar)
  • Click App & Browser control
  • Click Exploit Protection Settings
  • Change "Force randomization for images" to OFF by Default
  • Restart your PC and launch the game
    
    
• Are you using Rivatuner?
  
  • Disabling Rivatuner has previously solved many crashes on startup.
  • Relaunch Bloodhunt after disabling Rivatuner.
    
    
• Are you using MSI Afterburner?
  • Disabling MSI Afterburner has also previously solved many crashes on startup.
  • Relaunch Bloodhunt after disabling MSI Afterburner.

Special case: If a UE4-Crash window opens after crash, make sure to also click on the "send" button to submit the crash report. This really helps the development team to investigate further.

If your game freezes while in the Elysium or mid-game:

• Close the game by pressing Alt + F4
• Restart your PC.
• Press Win + R, in order to open Run.exe
• Type: %appdata%/EasyAntiCheat
• Delete everything in the folder.
• Run the game again.

If nothing helped, we welcome you to reach out to our support team by submitting a request.

Make sure you attach logs and DxDiag. when you contact Player Support. It will speed up the process of getting the right help and potential workarounds.