What is SYS 00000004?


This error may appear after opening Bloodhunt if you are connecting to the game from one of the following countries or regions: The Crimea Region of Ukraine, Cuba, Iran, North Korea and Syria.

The following message will appear - “Login error - There was a problem connecting to the online system”


What can I do to solve this?


Sharkmob is using Google Cloud for our servers. Google is based in the United States and has to comply with US embargo laws, which prohibit all transactions (including imports and exports) without a license authorisation and connections to our Google Clouds are therefore prohibited.

Here’s a tip:

  • An easy way to check if you have access to the game is to open the page Google Cloud Ping.
  • If the page does not load, this means you do not have access to the server.

The page is loading and I am not connecting from any of the countries listed above. What now?

  • If you still receive the error and are not connecting from one of the countries mentioned above, we suggest you submit a request to our Player Support for additional assistance.


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