I'm experiencing low frame rates (FPS)

Understanding low frame rates

Frame rate, measured in frames per second (FPS), is the frequency at which consecutive images called frames appear on a display.

Your frame rate might be really great in some parts of the game, but once you enter a specific area of the game where the game begin to have more complex scenes, then it calls for more power from your PC and you may experience the game beginning to look more like a choppy slide slow, rather than a fluidly running video.

It's important to understand that low FPS is a system issue and is not affected by network issues or to be compared with "lagging".

So how do you get a more stable FPS and how can you optimize it?


1. Close Background Processes

Ensure you don't have any unnecessary applications running in the background.

If you have open internet browser like Chrome with multiple tabs, or other applications consuming large amounts of memory or CPU power you can close those down.
You can easily see which processes are running in your background by accessing Task Manager.

      1. Press Ctrl + Shift + Esc keys together
      2. In the Process tab, click on Memory to sort the processes starting with the highest number.
      3. Select one unnecessary process at a time and click the End Process option to close it down.

Note: Only close the processes you are familiar with, like Chrome, Spotify, Dropbox and other applications you know.


2. Update Drivers

Update your drivers. New graphics drivers for both discrete GPUs and integrated GPUs are released regularly to optimize for recent games. Use the manufacturer’s utility to download these drivers.


I have tried everything above! What now?

If you have tried all of the above and you still experience low frames you can reach out to our support agents by submitting a request.





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