Why am I banned?
There are two reasons as to why your account may have been banned:
- Profanity Ban
- Anti-Cheat Ban
Profanity Ban happens in cases of inappropriate usernames, curse words, or other uses of offensive language.
It also covers the other disciplinary actions, such as chat room spam, being impolite, rude, culturally offensive or similar actions that breaks the game rules.
These types of suspension will generally not be lifted or adjusted.
However, if you feel you received an inappropriate penalty, reach out to Player Support to discuss it.
Keep in mind though, that if the ban is in violation of the game rules it will not be lifted.
Anti-Cheat Ban happens when our anti-cheat has flagged your account of cheating.
It may also happen if one or more players suspects you of cheating and Sharkmob have found enough evidence to believe their reports are true.
Player reported claims of cheating are carefully reviewed by our support staff. We have processes in place to ensure that reports are investigated and that the evidence provided is sufficient to initiate a ban.
We take cheating very seriously and as such an anti-cheat ban will not be lifted.
If you feel you were wrongfully banned, you are always welcome to create a support ticket to appeal your ban status.