Missing in-game item purchased with in-game currency

Here are a few things you can do prior to contacting support, that will help us a lot in the troubleshooting what went wrong:

• • Note down the time and date for when you purchased the item, as well as the name of the item.
  • Did you get a notification that your purchase failed? 
    If a purchase fails, you will be instantly notified in the store that your order did not go through.
  • Items can sometimes take a little longer to arrive if the servers are overloaded. Sometimes a little patience may work in your favor.

If you have purchased an item using in-game currency (Tokens) but it is not showing up in your inventory, we recommend reaching out to our support agents by Submitting a request.